Please read our policy below carefully for any discretions on return items (like sale/clearance and coupon items or undergarments). Submit all requests by contacting support@coregenic.com

Return Policy (Exchange/Refund Policy)
All Returns Are Subject To Inspection!

• Our warranty policy lasts 30 days after the order has been shipped to you. If 30 days have gone by from the order ship date, unfortunately, we can’t offer you a exchange/refund.
  • Please note that your return must be sent back to us within the 30 days, but it does not have to reach us in the 30-day window
  • If you believe your item is faulty or defective for any reason please send customer support an email to assist you right a way at support@coregenic.com
• If the return does not pass inspection, it will be mailed back to you (regardless of it being returned for a refund or exchange).
• If you request an exchange and stock is unavailable for your request, we will refund you for that item.
  • We do not ship returned items back to customers if exchanges cannot be fulfilled.
• Exchange requests can only be made for products of equal or lesser value per item being returned. If you request an item that is of higher value than the item being returned we will refund you for the item or items sent back.
  • Exchanges can only be made for 1 item per 1 item; combinations of products cannot be requested to equal the value of an item being returned.
• Returns must be in the same condition it was sent in:
  • All items must be unwashed and not put through a dryer.
  • Some of our items do not come with tags so please do not be alarmed, however, if tags were attached when you received the item please keep them attached.
  • Items with excessive wrinkling are subject to denial.
  • Items covered in animal/human hair will NOT be accepted.
  • Items with strong odors or smell like smoke, cologne, detergent, or have deodorant markings or other stains will NOT be accepted.
• We cannot accept any underwear or socks for hygiene reasons.
  • Whether worn or unworn any undergarments are final sale products and cannot be returned (includes both exchanges and refunds).
• We do not accept returns for Sale/Clearance and Coupon items.
  • This includes both returning items for an exchange or returning items for a refund.
• We do not cover shipping costs for returns/exchanges at this time.

• If you return an item, the original shipping cost is NOT refunded.

• We do not accept returns or exchanges after 30 days past ship date.

Once your return reaches our facility it may take 5-7 business days for your return to be processed during a normal business wave, if it is during a launch period for us please allow 8-10 business days for the team to process your return accordingly. If you are approved, then your refund/exchange will be processed.

• For refunds, the item(s) credit will automatically be applied to the original method of payment.
• For exchange requests, we will fulfill it if stock is available and you will receive a confirmation email for the exchange order!

If your return is denied, then it will be sent back to you within 3-5 business days of you being notified via email.

International Returns

• International returns are welcome, however, we are unable to cover shipping at this time.

• Late or missing refunds
  Packages will be processed on a first-come basis. Please allow up to 5-10 business days for our CS team to process your refund once your return package reaches our facility. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (5-7 business days after being issued by us). Next, contact your bank.
• If you’ve done all of this and you still have not received your refund yet or have any additional questions or concerns, please contact us at the email below:
  support@coregenic.com